Privacy Policy

Welcome to Ganesh Group (operating under the brand Prabhu Mill). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or apply to become a dealer or distributor.

1. Introduction

Ganesh Group is a manufacturer of premium animal feed and oil cake products based in Gujarat, India. We are committed to handling your personal data responsibly and in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

By accessing our website or submitting any form on it, you agree to the practices described in this policy.

2. Information We Collect

We collect information you voluntarily provide through our website. This typically includes:

• Contact Form Submissions — name, email address, phone number, and message content.
• Dealer Applications — full name, company name, business address, state/region, business type, years in business, monthly sales volume, products of interest, and any additional details you choose to share.
• Communications — records of your enquiries, our responses, and any related correspondence.

We may also automatically collect limited technical data such as IP address, browser type, device type, referring URL, and pages visited, through cookies and standard web analytics.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Respond to enquiries, provide product information, and follow up on dealer applications;
• Verify the credentials of prospective dealers and distributors;
• Improve our website, products, and customer service;
• Send transactional or service-related communications relevant to your enquiry or application;
• Comply with legal, regulatory, or contractual obligations;
• Detect, prevent, and address technical issues, fraud, or misuse of our services.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share limited data only in the following circumstances:

• With trusted service providers (such as hosting, email, or analytics partners) who assist us in operating our website, under strict confidentiality obligations;
• With our group entities (Ganesh Mill, Shree Ganesh Oil Mill, Prabhu Mill) for the purpose of fulfilling your dealer application or enquiry;
• When required by law, court order, or government authority;
• To protect the rights, property, or safety of Ganesh Group, our customers, or the public.

5. Cookies & Tracking

Our website uses essential cookies to ensure the site functions properly and may use analytics cookies to help us understand how visitors interact with our content. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the site.

6. Data Security

We implement reasonable physical, technical, and organisational safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data, where appropriate;
• Withdraw consent or object to certain processing;
• File a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details in Section 11.

8. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or Google Maps). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any information.

9. Children's Privacy

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when revisions were last made. Continued use of the website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please reach out to us:

• Ganesh Group / Prabhu Mill
• Survey No. 492, Plot No. 2, Tal: Padadhari, Dist: Rajkot, Gujarat — 360021, India
• Phone: +91 99259 35666
• Email: ganeshmill.customercare@gmail.com